Terms and Conditions
The following terms & conditions will apply to any online order that you place with Yong Heng Hardware Engineering Pte Ltd (UEN No.199401258N) ("HardWareStore.com.sg" or "we" or "us").
Please read these terms & conditions carefully before ordering any products from HardWareStore.com.sg. If you are unable to agree to these terms & condition, then you must not use our online ordering service. Please click on the button marked "I have read & agreed" at the end of these terms & conditions if you accept them. By placing an online order through our HardWareStore.com.sg you have agreed to be bound by these terms & conditions stated here-in.
1. Your status
By placing an online order through our HardWareStore.com.sg you are warranting to us that: a. you are at least eighteen (18) years old; and b. you are legally capable of entering into binding contracts.
2. Placing on order
When you place an order to purchase products from us, your order is deemed an offer to purchase products from us. We have absolute discretion to reject your order without any reason. You cannot cancel your order once we accept your order. We reserve the right to refund you the price of any product/s for which you have paid (in lieu of delivery or supply of such product/s), even after we have sent you an email informing that your order has been accepted and payment has been received by us.
The price of any product is (except in cases of obvious error) as displayed in our HardWareStore.com.sg. All prices are stated in Singapore dollars and excludes Goods and Services Tax (GST). There may be additional charges for delivery and disposal. Prices are liable to change at any time without any prior notice. However, changes will not affect orders in respect of which we have sent you an email accepting your order. Prices on our Hardware Store will defer from the prices you see in our stores; this may be due to limited products quantities or special online promotions. Any discounts and rebates offered are on such terms and conditions as we may from time to time prescribe and may be withdrawn or cancelled by us without prior notice. All Promotional and Limited offer items are limited to 1 per customer/per purchase. Limited time offer & Weekends offer items are not entitled for E-coupons promotion. All free gifts offered are while stocks last and are not exchangeable for cash and may be withdrawn or cancelled at any time without prior notice.
All products we display on HardWareStore.com.sg are on an "as is" and "as available" basis. We do not warrant that the availability, description and prices of the products stated on our HardWareStore.com.sg are accurate and complete at all time. We will not be liable in any way for inaccuracy and incompleteness in relation to the availability, description and prices of the products stated on our HardWareStore.com.sg.
Payment for all products must be by credit card or debit card. We accept payment with most major credit and debit cards. Please note that payment must be received in Singapore dollars. In order to facilitate the payment process you will be transferred to a secure payment site where you can enter your credit card or debit card details.
Deliveries will be made only within Singapore. Delivery will be at the address in Singapore you have stated in your order with complete address. We will endeavor to make delivery within ten (10) days of our email informing you that we have accepted your order but time of delivery is not the essence of the agreement and will subject to our confirmation on delivery details with date & estimate time prior delivery. We will not be liable for failure to deliver due to causes beyond our control. No deliveries will be made on Sundays and or Public Holidays.
a. There will be a delivery charge of $20 for purchases less than $150.
Surcharge with different zone shall apply as follow:
- i) Zone A – North/West area: Nil (standard charge of S$20/trip)
- ii) Zone B – Central area: $10/- per trip.
- iii) Zone C – East/South: $10/- per trip.
b. We may at our discretion use a third party delivery contractor to make delivery.
c. There will be a $30 charge for re-scheduling of delivery due to no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
Basic installation –
1. Hood & Hob installation.
Other than the above, charges will be levied by our appointed 3rd Party Contractor subjected to price advise prior installation.
a. Water Heater - Basic water heater installation.
- a. Locksets - Basic installation
- b. Wall fan - Basic Installation *Purchases made from HardWareStore.com.sg will not be entitled to wall mounting services unless otherwise stated.
b. *Wall mounting installation is chargeable based various sizes and items will only applicable in all our HardWareStore.com.sg purchases only.
8. Risk of loss and damage
Risk of loss and damage of the products you purchase passes to you upon delivery. We shall retain title to the products until such time as payment in full (including delivery charges) has been fully effected.
9. Returns and Exchanges
We may, subject to our discretion and policies, allow returns and exchanges. Should returns be allowed, refund will be either in the form of credit vouchers or exchange of products substitution for the same/equivalent value of purchase within a period of 3 weeks. No exchange of product if the product is being tampered with by buyer. One to One Exchange applies with these criteria:
- a. Product found to be defective or material defect.
- b. Within 7 days after delivery completion.
- c. Fulfilment is subject to delivery schedule availability.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We will not be liable for damages which are not reasonably foreseeable arising out of or in connection with your online order through our Hardware Store.com
We make no representation or warranty that any product specified in HardWareStore.com.sg will be available for purchase at any Yong Heng Hardware Engineering Pte Ltd’s retail stores in Singapore at the specified price or at all.
Except to the extent required by applicable law, we will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed on our HardWareStore.com.sg
We will not be liable to you or any party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss opportunity) arising out of or in connection with your online order through our Hardware Online Store or reliance on any information, materials or online services provided at our HardWareStore.com.sg, regardless of the form of action and even if we had been advised as to the possibility of such damages. This exclusion clause shall take effect to the fullest extent permitted by Singapore law. In any event, and notwithstanding anything contained in these terms & conditions, our maximum aggregate liability in contract, tort (including negligence or breach of the statutory duty) or otherwise arising out of or in connection with your online order through our HardWareStore.com.sg shall be limited to the price of the products purchased from our HardWareStore.com.sg
From time to time, our HardWareStore.com.sg may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these other websites. We have no responsibility for the content of these other websites. We make no representations or warranties that these other websites do not infringe the intellectual property rights of any person. We are not authorising the reproduction of material found on these other websites.
12. Data Protection
13. Safety Warranty
Not applicable to HardWareStore.com.sg purchases.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms & conditions by you or any other liabilities arising out of your use of our HardWareStore.com.sg or by any other person accessing our Hardware Store -Online Store using your account and/or your personal information.
Our failure to insist upon strict performance of any provisions hereof shall not be deemed a waiver of our rights and remedies. The invalidity of any provision of these terms & conditions shall not adversely affect the validity or enforceability of the remaining provisions.
16. Entire Agreement
These terms & conditions supersedes all prior representations, understandings and agreements between us.
17. Rights of third parties
A person who is not a party to any agreement governed by these terms and conditions has no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any of the terms of such agreement.
These terms & conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or in connection with these terms & conditions.